Reference

Terms & Conditions For 1rayal Access

1rayal Terms & Conditions explain how you open, use and close your account, including wallet checks for DANA, OVO, GoPay and QRIS.

Account conductWallet recordsLocal eligibilitySupport route
1rayal Terms & Conditions For 1rayal Access
HELP WITH TERMS

Where To Ask About Account Rules

A clear contact path helps when a clause affects your account or a payment record.

Account access If phone verification blocks access, contact our account support route from the address linked…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment receipt and the account…
Policy request To ask about a term, request a copy of account records or suggest a…
ACCOUNT SAFEGUARDS

How We Apply These Account Terms

Our Terms & Conditions work alongside practical account controls rather than replacing them.

Data handling

We use account details, phone verification results and payment references to apply these Terms & Conditions. We limit those records to account administration, transaction matching, support handling and other stated operational purposes.

Cookies

Cookies can keep sign-in settings and page preferences available on your device. Your browser controls whether they remain active, but changing those settings may affect parts of the account path covered by these Terms & Conditions.

Account security

Keep your password, phone access and verification details private. If you notice an unfamiliar account action, contact us through the account support route so we can check access records and apply the relevant security clause.

Payment checks

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account record may be compared with your account details. This check helps us apply the payment terms consistently before a withdrawal or account change is processed.

Record retention

We keep account and transaction records only for the period needed to operate the account, address disputes and meet applicable legal duties. The retention period can depend on the type of record and local requirements.

Change requests

If a name, phone number or other account detail is wrong, contact us with the requested correction. We may ask for account evidence before changing it, because the Terms & Conditions require accurate ownership and payment records.

Terms & Conditions Questions Answered

These common questions focus on the Terms & Conditions you need before opening or using a 1rayal account in Indonesia. Each answer points to an account step, payment record or contact route so you can decide what to do next. If your situation is not covered, contact us through the account support path and include the relevant account reference.

You can read the current Terms & Conditions on this page before opening or using your account. The wording covers account access, phone verification, payment records, withdrawals, lobby access and contact requests. Check the page again when we publish a change, because the current version governs future account activity.

You may accept these Terms & Conditions only where local law permits and when the account details you provide are accurate. Access depends on local law. We may require phone verification before access and can ask for account evidence when ownership or payment details do not match.

The payment terms explain how DANA and QRIS records connect to your account. Keep the receipt or reference after a payment, and use the cashier support path if the status does not match. We may compare the payment name, amount and account reference before applying the transaction.

OVO and GoPay may be available as wallet choices shown for your account. The Terms & Conditions require you to follow the displayed payment steps and keep the transaction reference. If the wallet status remains unclear, send the receipt through support so we can match the record.

A withdrawal request can require an account and payment check before processing. We may compare your verified details with the DANA, OVO, GoPay, QRIS, bank transfer or virtual account record used for the account. Contact support if a request pauses, and include its reference.

Send a correction request through the contact route linked to your account and state which detail is wrong. We may ask for verification before changing a phone number, name or payment record. This process follows the Terms & Conditions because accurate account ownership helps protect access.

We may change the Terms & Conditions when an operational or legal requirement changes. We publish the revised wording on this page, and the current version applies after publication. If a change affects your account access, review the wording before using the lobby where local law permits.